Política de envío

Shipping Policy

Thank you for shopping with Mnpora. We are committed to delivering your order as safely and efficiently as possible.

Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

During holidays, promotions, or periods of high demand, processing may take longer.

Estimated Delivery Times

Estimated delivery times after processing are:

Canada: 7–15 business days
United States: 7–15 business days
International destinations: 10–25 business days

These delivery times are estimates and are not guaranteed. Delays may occur because of customs inspections, severe weather, carrier disruptions, holidays, or other circumstances outside our control.

Shipping Rates

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase. Any free-shipping offers will be clearly shown on our website or during checkout.

Order Tracking

When tracking is available, you will receive a shipping-confirmation email containing your tracking number. Please allow 2–5 business days for tracking information to update after your order has shipped.

Multiple Packages

If your order contains several products, they may be shipped separately and arrive on different dates. You may receive more than one tracking number. You will not be charged additional shipping fees because an order is divided into multiple packages.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error.

Once an order has been processed or shipped, we may not be able to change its delivery address. Mnpora is not responsible for orders delivered incorrectly or returned because the customer provided an incomplete or incorrect address. Additional shipping charges may apply if an order must be shipped again.

Delayed Orders

Occasional shipping delays may occur. If your order has not arrived within the estimated delivery period, please check the tracking information and contact the carrier.

If there has been no tracking update for more than seven business days, contact us at mnpora93@gmail.com. Please include your full name and order number so we can assist you.

Lost, Stolen, or Damaged Packages

If your tracking information shows that your package was delivered but you cannot locate it, please:

Check around the delivery location.
Ask household members or neighbours.
Contact the shipping carrier.
Contact us at mnpora93@gmail.com.

Mnpora is not responsible for packages lost or stolen after the carrier confirms delivery. However, we will make reasonable efforts to help you contact the carrier and investigate the issue.

If your order arrives damaged, contact us within 48 hours of delivery. Include your order number and clear photographs or a video showing the damaged product and packaging. We will review the matter and advise you of the available solution.

Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, or processing fees imposed by the destination country. Unless otherwise stated at checkout, customers are responsible for these charges. Mnpora does not control these fees and cannot predict their amount.

Customs inspections may also cause delivery delays.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.